We ship to the USA, Puerto Rico and US Virgin Islands. Our shipping rates are as follows:
- Standard Shipping (3-5 business days)
- $4.99 per order for orders under $49
- FREE Standard Shipping for orders of $49 or more
- 3 Day Shipping (3 business days) - $19.99 per order
- 2 Day Air Shipping (2 business days) - $39.99 per order
- Next Day Air Shipping (1 business day) - $49.99 per order
- Next Day Air with Saturday Delivery - $64.99 per order
When To Expect Your Order
We strive to process and ship all orders within 1 business day (excludes weekends and holidays). You can estimate when you should expect your purchase by adding 1 business day to the transit time business days listed above per shipping method. After shipping your order, we will send you an email with your package tracking information along with an estimated delivery date.
Gift wrapping is available for an additional cost per item. There is a $2.99 charge per item wrapped for all products excluding Possible Dreams Santas and Nao by Lladro figurines. The gift wrapping charge for Possible Dreams Santas is $4.99 per item. Unfortunately, we are not able to offer gift wrapping for Nao by Lladro figurines at this time. Gift wrapped items are wrapped in an elegant white pearlized paper and a pewter grosgrain ribbon. Gift messages are complimentary with all items.
We want you to be completely satisfied with your purchase. We offer a 30 day return period for unused items in their original condition and packaging to be returned for a credit or exchanged. Simply ship the item(s) back to us along with your order information to:
Annual Ornament Direct
2740 SW Martin Downs Blvd #334
Palm City, FL 34990
Remember to get tracking and insurance for your return package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and that the refund or exchange has been processed. If a refund is requested, we will credit your credit card or original method of payment. If you received free shipping on your original order, we will deduct a $7.99 shipping charge from the value of your merchandise returned to determine your refund amount. Please allow 72 hours for processing of returns.
We are committed to protecting your privacy. We do not sell any of your information. At Annual Ornaments Direct, your private information is used to process your order and provide you with the best service possible. If you sign up for our email list, you will receive an occasional email offering you a special promotion on your next purchase along with some information about new releases and recent retirements. You can unsubscribe from our email list at anytime.