Information

Shipping Rates

We ship to the USA, Puerto Rico and US Virgin Islands.

For the continental USA, our shipping rates are as follows:

• Standard Shipping (3-7 delivery days depending on location)
• $5.99 per order for orders under $49
• FREE Standard Shipping for orders of $49 or more
• 3 Day Shipping (3 business days) - $29.99 per order
• 2 Day Air Shipping (2 business days) - $44.99 per order
• Next Day Air Shipping (1 business day) - $59.99 per order
• Next Day Air with Saturday Delivery - $69.99 per order

For the Alaska, Hawaii, Puerto Rico and the US Virgin Islands our shipping rates are as follows:

• Standard Shipping (5-10 business days) - $14.99 per order
• 3 Day Shipping (3 business days) - $49.99 per order
• 2 Day Air Shipping (2 business days) - $79.99 per order
• Next Day Air Shipping (1 business day) - $99.99 per order
• Next Day Air with Saturday Delivery - $109.99 per order

Please inspect your packages immediately upon arrival.  If your merchandise arrives damaged, you must contact us within 7 days of receipt. Please keep all original packaging and contents in case the shipping carrier requires inspection.

When To Expect Your Order

We strive to process and ship all orders within 1 business day (excludes weekends and holidays). Some orders are shipped directly from the manufacturer's warehouse in New Jersey and may take longer.  Once your order is shipped, we will send you an email with your package tracking information along with an estimated delivery date.

Gift Wrapping

Gift wrapping is available for an additional cost per item. There is a $5.49 charge per item wrapped for all products excluding Possible Dreams Santas and Nao by Lladro figurines. The gift wrapping charge for Possible Dreams Santas is $6.99 per item. Unfortunately, we are not able to offer gift wrapping for Nao by Lladro figurines at this time. Gift wrapped items are wrapped in an elegant white pearlized paper and a pewter grosgrain ribbon. Gift messages are complimentary with all items. 

We want you to be completely satisfied with your purchase. We offer a 30 day return period for unused items in their original condition and packaging to be returned for a refund or exchanged. A return authorization must be obtained before sending back any items. To obtain a return authorization, please contact us with your order number, item number you would like to return and the reason for the return.  Once approved, we will send you instructions for your return. Please note, shipping and gift wrapping charges will not be refunded for items returned.

Remember to get tracking and insurance for your return package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and that the refund or exchange has been processed. If a refund is requested, we will credit your credit card or original method of payment. If you received free shipping on your original order, we will deduct a $7.99 shipping charge from the value of your merchandise returned to determine your refund amount. Please allow 72 hours for processing of returns.

We are committed to protecting your privacy. We do not sell any of your information. At Annual Ornaments Direct, your private information is used to process your order and provide you with the best service possible. If you sign up for our email list, you will receive an occasional email offering you a special promotion on your next purchase along with some information about new releases and recent retirements. You can unsubscribe from our email list at anytime.